Refund policy

Last updated: September 15, 2026

Current status: SandX LLC is in the pre-launch stage. We are not accepting orders, payments, or deposits through sandx.store. The website currently provides product information and an inquiry form. See Catalog & Ordering Information.

Retail purchases through third-party marketplaces

SandX LLC uses this website primarily for company information, product information, and installation support. When you purchase an S&X product through Amazon or another third-party marketplace, returns, refunds, exchanges, and order cancellations are handled under the policies shown on the marketplace listing and in your marketplace account. Please use the order support tools provided by the marketplace where the purchase was completed.

Future SandX LLC orders

Before SandX LLC begins accepting retail or wholesale orders, we will publish the applicable return and refund terms. No current return window, return destination, or replacement commitment is offered for this pre-launch catalog. Do not send products to a registered mailing address without return instructions from the seller that handled your order.

Product support

For installation questions, product compatibility, or help identifying the correct product, contact SandX LLC through our Contact page or email alan@sandx.store. Providing an order number, product model, photographs, and a description of the issue will help us respond efficiently.